Delivery & Shipping Information – Olga Cosmetics
Delivery Information
Olga Cosmetics delivers products across all cities and regions of Pakistan.
Olga Cosmetics shall not be responsible for delays caused by incomplete or incorrect shipping addresses provided by the customer.
In case an order needs to be re-shipped due to incorrect address, failed delivery attempts, or customer unavailability, the customer will be responsible for all re-shipping charges and any related penalties.
All orders are shipped through trusted courier and transport services and are generally delivered within 3–5 working days after dispatch.*
Packages delivered to hostels, colleges, offices, or shared accommodations are solely at the customer’s risk. If the authorities or staff at such locations refuse to accept the parcel for any reason, Olga Cosmetics will not issue any refund, credit, or re-shipment.
If no specific delivery date is mentioned in the order, the package will be shipped and delivered at the earliest possible opportunity.
Courier companies do not deliver to P.O. Box addresses. Customers are requested to provide a complete shipping address with postal/ZIP code and active contact number.
Billing Address refers to the address associated with the customer’s payment method, while Shipping Address refers to the address where the order will be delivered.
Generally, deliveries are not made on Saturdays, Sundays, or public holidays. However, in special cases and depending on courier availability, delivery may be attempted on weekends.
Customers who wish to use alternate shipping methods may contact us for available options. For bulk or special orders, custom shipping quotations may also be provided.
For shipping-related inquiries, customers can contact us via email at olgacosmetics007@gmail.com.
In case of multiple products in one order, items may be shipped separately depending on stock availability and shipping locations.
All products are shipped from Olga Cosmetics – Sialkot, Pakistan.
Olga Cosmetics will not provide refunds, returns, exchanges, or replacements for delays caused by courier or transport companies. However, at its sole discretion, Olga Cosmetics may offer store credit for future purchases.
Customers will be informed via email or phone in case of unusual delays caused by stock unavailability or shipping issues.
Shipping Policy
Estimated shipment times mentioned on the website are approximate and may vary depending on product availability and operational conditions.
Most orders are processed within 48–72 hours after order confirmation. Expected delivery time is approximately 4–5 business days under normal conditions.
For an accurate delivery estimate, customers may contact us with their order number or product details.
Transit Risk
All orders shipped by Olga Cosmetics are carefully packed and insured during transit at no additional cost to the customer.
If an order is lost during transit, Olga Cosmetics will investigate the matter and may reprocess the order where applicable.
Once a package has been marked as delivered by the courier company at the address provided by the customer, Olga Cosmetics will not be responsible for any loss, theft, or damage.
Shipment Tracking
Once the order is dispatched, customers will receive shipment details via email or SMS, including courier information, tracking number, and estimated delivery date.
Tracking numbers may take up to 24 hours to become active after shipment dispatch.
Customers may also contact us to request their shipment tracking details.
Address Change Requests
Customers may request a change in shipping address within 24 hours of placing the order by contacting us at olgacosmetics007@gmail.com
Address change requests received after this period may not be accepted.