Return, Cancellation & Refund Policy – Olga Cosmetics

Easy Returns

Damaged or defective items must be returned in the original condition in which they were received, along with all accompanying accessories and original packaging.

Products marked as imported or Chinese items are not eligible for return. If any imported item is found defective, the customer must contact us within 24 hours of receiving the parcel. After this period, no claims or returns will be accepted.

Items that are no longer needed must be returned in new, unused, and unopened condition with complete original packaging.

Customized or personalized products are not eligible for return or exchange.

Return facility is available only through self-return shipping. Pickup service is not available for returned items.

In case of damaged or wrong items, Olga Cosmetics will provide compensation equal to 10% of the returned invoice value to cover courier charges after approval of the return request.

Product images displayed on our website are for illustration purposes only. Actual product packaging, color, or appearance may slightly vary. Returns will not be accepted based on minor differences between product images and the actual product.

Customers must inform us before sending any return parcel and provide a valid tracking number for the returned shipment.

Our goal is complete customer satisfaction. If you are not satisfied with our products or services, we will review your concern and may offer a refund or replacement after proper investigation and verification.

Please read all product details carefully before placing your order.

Cancellation Policy

For order cancellations, please contact us at olgacosmetics007@gmail.com

Cancellation requests received after the order has been processed or shipped may not be accepted.

Refund Policy

We strive to provide high-quality beauty and cosmetic products to all our customers.

If a customer is not fully satisfied with an eligible product, we may offer a refund or replacement after reviewing the issue.

Refunds will be processed using the original payment method used during purchase.

For online payment transactions, refunds will be sent back to the same payment account or card used at checkout.